Cancellation & Refund Policy


1. Subscription Term. Each Service is provided on a subscription basis for a term set forth in the SO (each, a “Subscription Term”).

2. Fees and Payment. All fees are as set forth in the applicable SO and will be subject to the applicable payment terms set forth in the applicable SO. Except as expressly set forth anywhere in this Agreement, all fees are non-refundable. Customer is required to pay any sales, use, GST, value-added, withholding, or similar taxes or levies, whether domestic or foreign, other than taxes based on the income of Nudge. Customer must make all payments of Fees without any setoffs, withholdings, or deduction of any kind. Any late payments will be subject to a service charge equal to 1.5% per month of the amount due or the maximum amount allowed by law, whichever is less.

3. Suspension of Service. In addition to any of Nudge’s other rights or remedies (including but not limited to any termination rights), Nudge reserves the right to suspend Customer’s access to the Services if: (i) Customer’s account is thirty (30) days or more overdue; (ii) Nudge determines that Customer has breached Section 2.3 (General Restrictions) or Section 3.3 (Customer Obligations); or (iii) Nudge determines that suspension is necessary to prevent harm or liability to other customers or third parties, or to preserve the security, stability, availability or integrity of the Services. Nudge will have no liability for taking action as permitted above in this section. However, unless this Agreement has been terminated, Nudge will cooperate with Customer to restore access to the Services once it satisfies that Customer has resolved the condition requiring suspension.

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